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Operating Model & Enterprise Process Transformation

Connecting enterprise strategy to the capabilities, processes and systems that deliver it.

What We Do

Selected Credentials

Specialist UK Commercial Bank — Business Digital Architecture

Designed an enterprise capability architecture spanning 17 domains and 94 capabilities. Assessed maturity across all domains and rationalized 240+ observations into a governed 2026–2028 intervention portfolio. Established the Digital Transformation Forum governance baseline and Board-level architecture reporting.

Major Pan-African Banking Group — Enterprise Process Architecture

Built an enterprise process architecture covering 100+ core processes. Ran 50+ design-thinking customer-journey assessments. Established a Process Improvement Center of Excellence. Evaluated 100+ processes for automation — workflow, RPA, platform configuration and AI-enabled solutions.

EY — Operating Model & Process Center of Excellence

Built the Performance Improvement Advisory practice for West Africa Financial Services from inception. Developed methodologies, diagnostics and reference models across operating-model design, business architecture, value-chain analysis and process re-engineering. Grew practice revenues more than 50% annually.

Deloitte & Oracle — Solution & Process Design

Delivered process re-engineering and 20+ ERP/systems engagements from current-state assessment to target-process and solution design across global financial services clients.

Ready to transform your operating model?

From capability assessment to implemented change.

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