Selected project credentials across strategy execution, operating model transformation, CX and change management.
Twelve representative engagements spanning strategy execution, operating model transformation and digital delivery — delivered across West Africa, the UK and the United States.
Strategy Execution
Directed 60+ concurrent transformation initiatives for a major pan-African banking group — spanning core banking, ERP, digital channels, process automation, payments and risk platforms. Established the enterprise PMO, portfolio governance and Board-level reporting for a 12,000+ workforce across seven countries.
Strategy Execution
Established portfolio governance and the benefits/NPV baseline for a specialist UK commercial bank. Rationalized 200+ observations into a prioritized portfolio of 15+ interventions. Produced a 2026–2028 sequenced roadmap adopted for Board review.
Operating Model
Designed an enterprise capability architecture spanning 17 domains and 94 capabilities for a specialist UK bank. Assessed maturity, rationalized 240+ observations and established the Digital Transformation Forum governance baseline with Board-level reporting.
Operating Model
Built an enterprise process architecture covering 100+ core processes for a major banking group. Ran 50+ design-thinking customer-journey assessments. Established a Process Improvement Center of Excellence. Delivered measurable improvements in turnaround times, CX and operational risk.
Operating Model
Built EY's Performance Improvement Advisory practice for West Africa Financial Services from inception. Delivered operating-model transformation for Tier 1 banks and corporates. Grew practice revenues more than 50% annually.
Operating Model
Designed the enterprise automation strategy for a major banking group. Evaluated 100+ processes for automation across workflow, RPA, platform configuration and AI-enabled solutions. Directed RPA implementation alongside ~40 developers. Delivered measurable improvements in straight-through processing and operational risk.
CX Transformation
Defined and directed enterprise digital strategy and CX transformation across a major banking group — omnichannel digital banking, core banking modernization, payments and process automation reaching 10M+ customers in seven countries.
Change Management
Designed a Prosci/ADKAR-benchmarked change framework applied across 100+ projects and six operating businesses. Ran campaigns reaching 20,000+ employees. Built change-agent networks and aligned scorecards to transformation outcomes.
Change Management
Designed a structured business impact assessment methodology applied across 100+ projects. Assessed impact on roles, processes, systems, controls and customer journeys. Enabled targeted change-support resourcing based on quantified impact and readiness scores.
Strategy Execution
Led 20+ multinational ERP and core-banking programs at Oracle — Oracle Financials, HR, Procurement, Flexcube and Siebel. Served on a specialist escalation team recovering at-risk Level 3 and Level 4 implementations.
Operating Model
Conducted a technology assessment across a UK bank's full platform landscape — core banking, payments, digital channels, CRM, analytics and integration. Mapped technology findings to business capability maturity assessments. Enabled evidence-based technology investment decisions.
Strategy Execution
Directed post-acquisition technology transformation for a PE-backed healthcare group — ERP implementation, application-portfolio rationalisation, systems consolidation and one of the first major electronic medical records deployments in the region.
25+ years across strategy execution, operating model transformation and digital delivery.
Get in touch